Privacy Policy

1. About Avadh Yatra

Avadh Yatra is a travel enquiry and assistance service based in Lucknow, Uttar Pradesh, India. We assist customers with enquiries relating to bus tickets, train tickets, cab bookings, car rentals, airport transfers and group or tour travel arrangements.

Our website currently operates on an enquiry-based model. Submitting an enquiry does not automatically create a confirmed booking or payment transaction.

2. Information We Collect

When you submit a travel enquiry or contact us, we may collect the following information:

• Name and contact number.
• Email address, if provided.
• Travel service requested.
• Origin and destination locations.
• Preferred travel date.
• Additional travel requirements or messages you provide.
• Technical information such as browser, device and website usage data, where collected by our website or enabled tools.

Please do not submit passwords, payment-card details or other sensitive personal information through general enquiry forms.

3. How We Use Your Information

We may use the information you provide to:

• Respond to your travel enquiry.
• Understand your travel requirements.
• Contact you by phone, email or WhatsApp regarding your enquiry.
• Coordinate relevant travel information with service providers when necessary.
• Improve our website and customer assistance.
• Prevent spam, fraudulent enquiries and misuse of our services.
• Maintain records and comply with applicable legal obligations.

We do not use your enquiry information for unrelated promotional communications unless you have provided appropriate consent or another lawful basis applies.

4. Sharing of Information

We do not sell your personal information.

Where necessary to respond to your travel enquiry, we may share relevant details with an appropriate travel operator or service provider, such as a bus operator, cab provider or car rental company.

Information may also be processed by website hosting, security, communication or technical service providers where required to operate our website and respond to enquiries.

We may disclose information where required by law, a lawful government request or to protect our legal rights and the security of our services.

5. Cookies and Website Technologies

Our website or its enabled third-party tools may use cookies or similar technologies to support website functionality, security, performance measurement and user experience.

You can manage or disable cookies through your browser settings. Some website features may not function correctly if certain cookies are disabled.

If analytics, advertising or tracking tools are enabled, their providers may process technical or usage information according to their own privacy policies and applicable settings.

6. Data Retention

We retain enquiry information only for as long as reasonably necessary to respond to enquiries, maintain relevant business records, resolve disputes, prevent misuse and meet applicable legal requirements.

Retention periods may vary depending on the nature of the enquiry and applicable legal obligations. Information that is no longer required should be securely deleted or anonymised where appropriate.

7. Information Security

We take reasonable technical and organisational measures to protect personal information against unauthorized access, alteration, disclosure or loss.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure. Customers should avoid sending confidential information through ordinary enquiry forms or unsecured communication channels.

8. Your Privacy Choices and Requests

Subject to applicable law, you may contact us to request information about personal data associated with your enquiry or to request correction, updating or deletion where applicable.

We may need to verify your identity or request sufficient information to locate the relevant enquiry before processing a privacy request.

Some information may need to be retained where required by law or for legitimate business purposes.

9. Third-Party Websites and Services

Our website may contain links to third-party websites or services. These websites operate independently and have their own privacy policies and practices.

Avadh Yatra is not responsible for the privacy practices or content of external websites. Please review their privacy policies before sharing personal information with them.

10. Children's Privacy

Our website is intended for people making travel enquiries. We do not knowingly seek to collect personal information from children in violation of applicable law. A parent or lawful guardian should contact us if they believe a child's information has been submitted improperly.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, website features, data handling practices or applicable legal requirements.

Any revised version will be published on this page with an updated date. We encourage visitors to review this page periodically.